Return & Refund Policy

Last updated: March 2026

Thank you for shopping with us. We take pride in providing high-quality products. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging

• The product seal must be intact

• You must provide proof of purchase (order number or receipt)

Due to health and hygiene regulations, we cannot accept returns of products that have been opened or used.

Non-Returnable Items

The following items cannot be returned:

• Opened or used products

• Products that have been opened

These restrictions help ensure the safety and quality of our products for all customers.

Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Photos of the product and packaging

If approved, we will send a replacement or issue a full refund at no additional cost.

Return Process

To request a return, please contact our manager at:

Email: nuvenhealth@gmail.com

Once your request is approved, we will provide instructions for returning the product.

Please do not send products back without contacting us first, as they may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect.

Shipping fees are non-refundable.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Packaging Policy

At Nuven, we source and test products from a variety of suppliers as part of our ongoing effort to bring you the best quality items. As a result, products you receive may arrive in packaging or with labels that display a different brand name than Nuven.

This is completely normal and does not affect the authenticity, quality, or warranty of your product in any way. The item you receive is exactly what was described and pictured in your order.

Please note: Differences in brand name, packaging, or labeling between what is shown on our store and what you receive are not considered a valid reason for a return, refund, or dispute. By completing your purchase, you acknowledge and accept that products may arrive under an alternate brand name.

If you have any concerns about your order beyond packaging differences - such as a damaged, defective, or incorrect item - please reach out to us at nuvenhealth@gmail.com and we'll be happy to help.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact our manager:

Email: nuvenhealth@gmail.com